1. What is Peplink PrimeCare+?
PrimeCare+ is Peplink’s top-tier support and service plan. It includes everything from PrimeCare like SpeedFusion, InControl 2, and FusionHub—plus 24×7 support and Advance Hardware Replacement (AHR). It’s built for teams who can’t afford downtime.
2. What does Advance Hardware Replacement (AHR) mean?
If your device fails, PrimeCare+ ships you a new unit first, before you even return the faulty one. No delays. No waiting. It’s designed for zero-interruption setups.
3. Who should choose PrimeCare+ over regular PrimeCare? Choose PrimeCare+ if:
- You run mission-critical sites (retail, warehouses, remote offices)
- You need 24/7 global support
- You want hardware swapped instantly if anything breaks
- You’re scaling fast and need unlimited FusionHub peers
- You rely on zero-touch deployments
4. Is SpeedFusion included with PrimeCare+?
Yes. Full SpeedFusion suite is built in:
- Bandwidth Bonding
- Hot Failover
- WAN Smoothing All activated, no extra license needed.
5. Does PrimeCare+ support remote deployment and monitoring?
Absolutely. You get full access to InControl 2, which means:
- Centralised cloud monitoring
- Zero-touch rollouts
- Bulk updates, diagnostics, VLAN control
- Real-time visibility of device health and signal status