PrimeCare+

PrimeCare+

Choose Your PrimeCare Plan
$179.00
$179.00
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PrimeCare+ Maximum Uptime, Minimum Headache

PrimeCare+ is made for those who can’t afford downtime. It’s not just a support plan, it's a full-stack reliability upgrade. You get all the features of regular PrimeCare, plus 24×7 support and Advance Hardware Replacement (AHR). That means if something breaks, you get the new device first, no waiting around.

What Makes PrimeCare+ Worth It?

1. Advance Hardware Replacement (AHR)
Device fails? No worries. With PrimeCare+, a replacement ships first, before you even send back the broken one. Zero delays, zero guesswork.

2. 24/7 Technical Support
Have a tech issue at 2 AM? Call, email, or raise a ticket no “business hours” nonsense. Perfect for global teams or mission-critical setups.

3. Full SpeedFusion Stack Included
Get Bandwidth Bonding, WAN Smoothing, and Hot Failover all activated out of the box. No separate license needed.

4. Cloud Control with InControl 2
 Access Peplink’s cloud platform to configure, monitor, and update devices from anywhere. Includes bulk firmware updates, VLAN/SSID settings, and remote diagnostics.

5. Unlimited FusionHub Peers
Use as many PrimeCare+ devices with your FusionHub as you want no peer count limits. Great for scaling multi-branch networks.

6. Built-in SpeedFusion Connect + InTouch
Your device gets resilient WAN failover and remote management tools included. Saves cost and avoids complex setups.

7. Zero-Touch Deployment
Set up new sites without sending IT. PrimeCare+ enables plug-and-play rollouts using templates in InControl.

Use Case: Why Choose PrimeCare+?

  • Running 24×7 retail chains, warehouses, or remote offices
  • No in-house IT but still need rapid response
  • Need instant hardware swap if something fails
  • Must have uninterrupted connectivity with SpeedFusion
  • Scaling fast and want unlimited FusionHub usage

Included in PrimeCare+:

Feature

PrimeCare+

24×7 Support

✅ Yes

Advance RMA (Replacement)

✅ Yes

SpeedFusion Full Suite

✅ Included

InControl 2 Access

✅ Included

FusionHub Unlimited

✅ Included

BYO eSIM Support

✅ Included

1x Free Virtual WAN on VLAN

✅ Included

Zero Touch Rollouts

✅ Supported


Bottom Line

PrimeCare+ is for serious network builders who want zero downtime, fast support, and future-ready performance all under one simple plan.

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More Product Information

1. What is Peplink PrimeCare+?

PrimeCare+ is Peplink’s top-tier support and service plan. It includes everything from PrimeCare like SpeedFusion, InControl 2, and FusionHub—plus 24×7 support and Advance Hardware Replacement (AHR). It’s built for teams who can’t afford downtime.

2. What does Advance Hardware Replacement (AHR) mean?

If your device fails, PrimeCare+ ships you a new unit first, before you even return the faulty one. No delays. No waiting. It’s designed for zero-interruption setups.

3. Who should choose PrimeCare+ over regular PrimeCare? Choose PrimeCare+ if:

  • You run mission-critical sites (retail, warehouses, remote offices)
  • You need 24/7 global support
  • You want hardware swapped instantly if anything breaks
  • You’re scaling fast and need unlimited FusionHub peers
  • You rely on zero-touch deployments

4. Is SpeedFusion included with PrimeCare+?

Yes. Full SpeedFusion suite is built in:

  • Bandwidth Bonding
  • Hot Failover
  • WAN Smoothing All activated, no extra license needed.

5. Does PrimeCare+ support remote deployment and monitoring?

Absolutely. You get full access to InControl 2, which means:

  • Centralised cloud monitoring
  • Zero-touch rollouts
  • Bulk updates, diagnostics, VLAN control
  • Real-time visibility of device health and signal status

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